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I am not happy with the service. How can I make a complaint?

If you are not happy with our service, you can make a complaint to our Support team. Your complaint will be discussed with our management team to be resolved. You will need to send us an email with the following details:

In case you feel that the Woli team can’t handle your complaint, you can always escalate to our electronic money institution PayrNet UAB, as described in the PayrNet E-money Consumer Terms which you accepted at Registration.